Help

No. Post a request with a name and a way to reach you, and the desk reads it within 24 hours on a working day.

You need an account to accept a quote, because accepting one creates a contract and we have to know who is on the other side of it.

Posting a request is free, receiving one is free, and being listed is free. There is no subscription and no listing fee.

We earn a commission on a completed deal, inside the price the buyer is quoted, disclosed before anything is accepted.

Afghanistan and its trading corridors: China, Türkiye, India, Pakistan, the UAE and Germany at present.

A route we do not list yet is still worth asking about — the desk sources outside the listed corridors when it can do it properly.

English, Dari and Pashto with the desk. The site itself is in all three.

The desk acknowledges a request within 24 hours on a working day. Quotes usually follow within two to five working days, depending on how many suppliers have to be asked and what season it is.

A commodity in stock is fast. A made-to-order item with a specification that needs clarifying takes longer, and the desk will tell you which one you have.

Yes, and they are presented on one basis — same specification, same incoterm, same quantity — so the comparison means something.

Six PDFs in three formats quoting three different incoterms is not a comparison, and turning that into one table is part of what the commission pays for.

Until the deal is agreed you see their country, their category, their trading history, their verified status and their record — not their name or number.

Every protection here works because the money and the documents pass through us. A deal taken off-platform has none of them.

As long as it says on it — usually 7 to 30 days. Commodity prices move, and a supplier cannot hold a figure through a season change.

An expired quote can be re-quoted. It is normally quick, because the supplier is already in the conversation.

Ellanat, never the supplier. We hold the money against your specific deal and pay the supplier only once the conditions on that deal are met.

Anybody asking you to pay a supplier directly for a deal sourced here is asking you to give up every protection you came for. Tell us.

No, and we are careful not to call it that. Escrow is a regulated arrangement operated by a licensed institution.

What we operate is a contractual hold: we receive your payment, we hold it against your deal, we account for it as money we owe you, and we release it under conditions written on the deal before you accept it. It is not a deposit account and it is not insured as one. The terms say so in section 7, in the same words.

When the required documents have been accepted, the buyer has confirmed delivery, and no dispute is open. All three.

On a staged deal each stage has its own release condition, stated before the buyer accepts.

Whichever the deal names — afghanis, dollars, yuan, lira. The exchange rate is locked at the moment the figure is entered, not when the payment clears, so a rate that moves afterwards does not change what you owe.

Every figure you see carries its own currency. We never add two currencies together and show you one number.

Raise it on the deal before confirming delivery. While the money is held, a refund is a decision; once it is paid out, it is a recovery.

The refund policy sets out each case — cancelled before shipping, cancelled after, short, damaged, or not as described.

It depends on the route and the goods. Commercial invoice and packing list always; a bill of lading or airway bill; a certificate of origin on most corridors; a phytosanitary certificate on agricultural goods; an inspection certificate where the deal calls for one.

The deal lists exactly what is required, and the list is set before the supplier ships rather than discovered at the border.

A person on our desk opens the file, reads it against the deal, and accepts or rejects it with a reason.

An upload by itself releases nothing. This is the step that catches a consignee name spelled wrong or a weight that does not match the packing list — cheap to fix on the day, expensive at customs.

Whoever the incoterm says. On FOB the buyer arranges it from the port; on CIF the supplier does, to the named port; on EXW the buyer arranges everything from the factory gate.

If you are not sure which you want, say so on the request — the desk advises, and getting this wrong is the most common way a first import goes over budget.

Tell us, and we will tell you where they actually are rather than what the tracking page says. A delay flagged on the deal is visible to both sides and to the desk agent handling it.

A delay does not release the money. Nothing releases it except the conditions on the deal.

That we asked for this firm’s registration certificate, tax number and proof of address, that a person read them, and that somebody at the firm answered a phone.

It is not a guarantee of solvency, of quality, or of future conduct, and we do not present it as one. It means what it says: the documents were checked.

Two working days once the documents are complete. A rejected document comes back with the reason, and resubmitting is usually same-day.

No. That is the point of the badge — an unverified business cannot be sent a request and cannot be listed publicly.

On your business profile, under members. Each person gets their own login and their own role — nobody should be sharing one password.

Change it, then sign out every other session from your account page.

Then write to support@ellanat.com. If a payout account was changed, we will have held the payment: any change to payout details is re-verified before money moves.

Yes, once no deal is live. Your profile comes off the site the same day.

Deal records, invoices and payment records stay for seven years, because tax law requires it and because a dispute about a shipment can arrive long after the shipment did. The privacy policy sets out exactly what is kept and for how long.