Contact Ellanat
A person reads every one of these. Say what you need and we will say what we can do.
The trade desk
Sourcing a product, a price, a route, a live deal. This is the one to use if you are trying to buy or sell something — it goes to the people who actually do it.
desk@ellanat.comAccounts, verification and everything else
Registration, a document that was rejected, a login you cannot get into, an invoice you do not recognise.
support@ellanat.comSunday to Thursday, 08:00–17:00 (Kabul, UTC+4:30)
Send us a message
If it is about sourcing something specific, the request form asks the right questions and gets a faster answer.
When we answer
Sunday to Thursday, 08:00–17:00 (Kabul, UTC+4:30)
A message sent inside office hours is answered within 24 hours. One sent on a Friday is answered on Sunday morning, which is the start of the working week here.
Anything on a live deal is answered the same working day, whatever it is about.
What to include
If it is about a deal: the reference, which is on every page of it and on every email we send about it. That one line saves an exchange of three.
If it is about sourcing: what the goods are, roughly how much, and where it has to land. A price without a quantity and a destination is not a price anybody can give you.
If it is about a rejected document: the deal reference and which document. We will tell you exactly what was wrong with it.
What we cannot do by email
Change a payout account. That is a verification event, and it is deliberately not something an email can do — it is why nobody can redirect your money by getting into your inbox.
Give you a supplier’s contact details before a deal is agreed, or a buyer’s at any point. Section 11 of the terms explains why, and it is not a rule we bend as a favour.
Quote a price without a specification. We will come back asking for one, so it is quicker to include it.